What is included
| Feature | Essential | Professional |
|---|---|---|
| SSD hosting | 100 GB, 40 GB traffic monthly | Included |
| HTTPS | Yes | Yes, with SSL monitoring |
| Email on your domain | Not included | Unlimited accounts* |
| SPF, DKIM, DMARC | Not applicable | Configured |
| Firewall and daily backups | Essential protection | Yes |
Why authentication matters for service firms
Service businesses send invoices, document requests and engagement letters by email. Those are exactly the messages that criminals imitate. When your domain publishes SPF, DKIM and DMARC records, receiving mail servers have a way to check that a message using your domain was sent by an authorized server and was not altered. Large mailbox providers such as Gmail and Yahoo now expect authentication, and stricter requirements apply to high-volume senders.
We configure the records when we set up your email. If you also send through other services, such as a newsletter tool or invoicing software, tell us so they can be included in your SPF record and signed correctly. Our guide on SPF, DKIM and DMARC explains each record in plain language.
Moving from your current provider
- Tell us your domain, current email provider and how many mailboxes you need.
- We prepare the new mailboxes and the DNS records before anything changes.
- We agree a switch time, ideally outside your busiest hours.
- DNS is updated; new mail starts arriving at the new mailboxes as the change propagates.
- We check sending and receiving, and confirm the authentication records pass.
If you need to keep old messages, plan how they are moved before the switch. We confirm what migration help is included in the written scope.
Practical checklist
- Use role addresses (for example, intake@ and billing@) for shared work, and personal addresses for individuals.
- Turn on multi-factor authentication for every mailbox where the platform supports it.
- Remove accounts promptly when staff leave.
- Keep a list of every service that sends email using your domain.
- Do not use the website contact form address as a personal inbox.
Limits
Authentication helps deliverability but does not guarantee inbox placement; content, sending patterns and recipient settings also matter. Hosting is for your business website and email, not for bulk marketing campaigns. *Unlimited features are subject to platform functionality, allocated resources, fair-use policy and security restrictions.
Common questions
Can I keep my current domain?
Yes. You can connect a domain you already own or register a new one. Domain availability is checked live through the accredited registrar Netim.
Is email included in Essential?
No. Essential covers a one-page website and hosting. Professional email accounts on your domain, with SPF, DKIM and DMARC configured, come with Professional and Digital Office Premium.
Will my emails stop going to spam?
Correct authentication removes one common cause of rejection and spam filtering, but it is not a guarantee. Filtering also depends on message content, recipient behavior and sending volume.